1. Who We Are
Fox Auro Plumbers is a locally focused plumbing company serving Aurora, CO, Adams County, and nearby communities with a full range of plumbing, drain, and water heater services. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, contact us, or use our services.
Business Details
- Business Name
- Fox Auro Plumbers
- Owner
- Andrew Lawson
- Phone
- +1 (720) 914-0988
- Street Address
- 9863 E Colfax Ave, Aurora, CO 80010, USA
- Mailing Address
- 1200 Broadway, Denver, CO 80203, USA
2. Information We Collect
We collect information that you provide directly, data that is collected automatically when you use our Site, and information we may receive from third parties.
2.1 Information You Provide Directly
When you interact with us — whether to request drain cleaning, water heater repair, sewer line services, or any of our other residential and commercial plumbing services — you may choose to provide certain personal information so we can respond to enquiries, schedule services, and manage your account or job history.
- Contact details: Name, phone number, email address, street address, city, ZIP code.
- Service details: Description of plumbing issues, property type, photos you send, preferred appointment times, and service preferences.
- Communication content: Messages sent via contact forms, email, phone, or reviews/testimonials you submit.
2.2 Information Collected Automatically
When you visit our Site, certain information is collected automatically through cookies, logs, and similar technologies to help us understand how visitors use the Site and to improve performance.
- IP address and general location (e.g., city/region).
- Browser type, device type, operating system.
- Pages viewed, time spent on pages, referring/exit pages, and click paths.
- Date and time of visits and other usage statistics.
2.2.1 Examples of Automatically Collected Data
| Category | Examples | Main Purpose |
|---|---|---|
| Device & Technical Data | IP address, browser type, OS, device model | Site security, troubleshooting, performance |
| Usage & Analytics Data | Pages visited, time on page, clicks, referral URL | Understand traffic, improve content, SEO |
| Location (Approximate) | City, region based on IP | Service area insights, localized marketing |
2.3 Information from Third Parties
We may receive information about you from third-party sources, such as online directories, review platforms, social networks, or referral partners, when you interact with our profiles or when they share your details so we can provide requested services.
3. How We Use Your Information
We use the information we collect for purposes that are consistent with operating a plumbing service business, managing customer relationships, and complying with legal obligations.
- To provide and manage services: Scheduling appointments, dispatching technicians, performing plumbing and related services, and tracking job history.
- To communicate with you: Responding to enquiries, sending confirmations and reminders, and updating you about ongoing or completed work.
- To handle billing and records: Preparing estimates, invoices, and payment records and maintaining business and tax documentation.
- To improve our Site and services: Monitoring usage, analyzing trends, and refining content, navigation, and local SEO efforts.
- To send marketing (where permitted): Service tips, promotions, and updates; you can opt out of marketing communications at any time.
- To ensure security and compliance: Detecting fraud or abuse, protecting our rights and property, and complying with applicable laws and regulations.
4. Legal Bases for Processing (Where Applicable)
Where privacy laws such as the Colorado Privacy Act (CPA), CCPA/CPRA, or GDPR apply, we rely on specific legal bases for processing your personal information.
Performance of a Contract
When processing your information is necessary to provide services you request or to take steps at your request before entering into a contract.
Legitimate Interests
When processing helps us operate, secure, and improve our Site and plumbing services in ways that do not override your privacy rights.
Consent
When you have clearly agreed to certain uses (for example, optional marketing emails or certain cookies).
Legal Obligations
When we must process data to comply with laws, regulations, or court orders applicable in Colorado and the United States.
5. Cookies and Tracking Technologies
Our Site may use cookies, pixels, and similar technologies to recognize your browser or device, remember preferences, and understand how visitors interact with the Site.
5.1 What Cookies Are
- Small text files stored on your device when you visit a website.
- They can be "session" cookies (deleted when you close the browser) or "persistent" cookies (stored for a set period).
5.2 How We Use Cookies
- To keep our Site secure and functioning properly.
- To understand which pages are most popular and how visitors move around the Site.
- To support analytics and, if used, advertising or remarketing campaigns.
5.3 Your Cookie Choices
- You can usually set your browser to refuse cookies or alert you when cookies are being sent.
- If you disable cookies, some parts of the Site may not function properly.
7. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing plumbing services, maintaining records, and meeting legal and regulatory requirements.
- Service records and invoices may be retained for tax, accounting, and warranty purposes.
- Communications and job notes may be kept to help with future services and customer support.
- When information is no longer needed, we will delete or de-identify it where feasible, subject to technical and legal constraints.
8. Data Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
Secure Hosting
Secure hosting environments and regularly updated software to guard against vulnerabilities.
Access Controls
Password-protected systems with access controls for all platforms that store personal data.
Limited Access
Only staff and service providers who need information to perform their duties are granted access.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security of your information.
9. Your Privacy Rights
Depending on where you live and the laws that apply, you may have several rights regarding your personal information.
9.1 Common Rights
- The right to know what personal information we collect, use, and share.
- The right to access the personal information we hold about you.
- The right to request correction of inaccurate or incomplete information.
- The right to request deletion of your personal information, subject to legal exceptions.
- The right to object to or restrict certain processing, including some marketing activities.
- The right to withdraw consent where processing is based on consent.
9.2 Colorado and Other U.S. State Rights
Residents of Colorado and some other U.S. states may have additional rights under laws such as the Colorado Privacy Act (CPA) and CCPA/CPRA, including:
- The right to opt out of certain types of targeted advertising or "selling" or "sharing" of personal information.
- The right to correct inaccurate personal information.
- The right to appeal our response to a privacy request in certain situations.
To exercise your rights, please contact us using the details in the "Contact Us" section below. We may need to verify your identity before processing your request.
10. Children's Privacy
Our Site and plumbing services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can investigate and delete the information where appropriate.
11. Third-Party Websites and Services
Our Site may contain links to third-party websites, tools, or services (for example, maps, review platforms, or social media pages). We are not responsible for the privacy practices or content of these third parties. When you follow a link to another website, your use of that site is governed by its own terms and privacy policy, and we encourage you to review those documents.
12. International Visitors
Fox Auro Plumbers primarily serves customers in Aurora, CO, and surrounding areas in the United States, but our Site may be accessed from other countries. If you visit the Site from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States or other locations where our service providers operate, which may have different data protection laws than your country. We will take reasonable steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
- When we make changes, we will revise the "Last Updated" date at the top of this page.
- If changes are significant, we may provide additional notice on our Site or through other appropriate channels.
- Your continued use of the Site after any changes are posted means you accept the updated Privacy Policy.
14. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your rights, please contact us. We will do our best to respond to your enquiry within a reasonable time and in accordance with applicable laws.